Design Operations New York 2024
Harnessing the Full Power of Design Operations
An Account of Change at Scale in a User Experience Organization
Heather McIntosh Cassano, and Mark Norris of Google Play explain the many stages of the road to UX maturity in their organization and how Design Ops, or as Google terms it, UX Programs & Operations, has been the driving force behind a major transformation.
User Experience was once perceived as merely a service offering.
Heather and Mark:
- Walk through the initial stage, when UX struggled to find its place as a strategic business partner
- Reveal how Design Ops emerged as the catalyst for change, propelling UX towards a pivotal role in the organization's strategy of delivering high impact products
- Describe the key moments and milestones in the journey
- Shed light on how Design Ops became the cornerstone for success
A real-life exploration of the transformative power of Design Ops.
What others say
The Design Operations New York 2023 conference was so rewarding! As a DesignOps team of 1 practitioner, the opportunity to be among other humans who are in the field was so fulfilling. Also, what I learned in those 8 hours is immeasurable.
HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply!
HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.