Patrizia Bertini

Head of Experience Design Operations


Patrizia Bertini is the Head of Experience Design Operations at TrueLayer where she is responsible for both research and design operations. She has developed her approach to Design and DesignOps through 20+ years of international experience in usability, accessibility, design management, and user research both in house and in consultancies.

With a background in academic and industrial research leading international teams, Patrizia has been known for her pioneering work in web accessibility, design facilitation with LEGO Serious Play, and co-creation.