Design Operations London 2023

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08:00
Registration and Breakfast - Exhibition Opens
Start your day with a bite to eat and a chance to visit the exhibition.
 
09:00
Welcome to Design Operations London 2023
Conference Chair
Patrizia Bertini, Design Operations Strategy, 8x8
 
09:15
Keynote: Unpacking IKEA’s Approach to DesignOps
IKEA knows that you can’t blaze a trail by walking the same path as everyone else. This is also true when it comes to a Design Operations practice. ‘Finding the smartest, most innovative, cost-efficient way of doing things is part of the company’s DNA.’ As DesignOps leaders we know that the perfe...
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Speaker
Karolina Boremalm, Global Head of Design Operations, Digital Experience, IKEA Retail, Ingka Group
 
09:45
Getting DesignOps off the Ground
DesignOps is often a brand-new function – and to get sign-off on this role, the design lead(s) will usually have outlined a very clear, specific set of initiatives that they expect Design Operations to deliver. But if we want this role to be truly impactful, we need to let DesignOps throw that li...
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Speaker
Saskia Liebenberg, Research Ops Lead, Monzo Bank
 
10:15
Enabling Design in a Complex Environment - An Insight into Design Operations at BT
Hear from the DesignOps team on how they've created a nimble and dynamic design organisation in a company the size and scale of BT and how the different parts of BT work together to drive change as one. Find out how the processes they're trying to achieve can apply to a DesignOps team of one or a...
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Speakers
Andonella Michalakakou, Head of Design Operations, Enterprise Digital BT
Zoe Seaman, Head of Design Operations, Consumer Digital BT
10:45
Networking and Visit the Exhibition
Your chance to visit the exhibition and network with your fellow DesignOps Professionals.
 
11:25
Be Observant and be of Service: The DesignOps Guiding Principle
"Be observant and be of service" is Johnny Michaelsen’s DesignOps guiding principle, and the essence of what has enabled him to establish and grow the DesignOps teams at Skyscanner and Wise (formerly TransferWise). In this session, Johnny will share learnings from his personal journey from creati...
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Speaker
Johnny Michaelsen, Head of DesignOps, Wise
 
11:50
‘A’ DesignOps Skill Set: What it encompasses and how to apply it
Over the past few years, DesignOps in Europe has started to mature as a discipline. But where are DesignOps practitioners born? What does their skill set look like? Is there a secret, or a collection of secrets, of what makes a DesignOps professional successful?  In this session, Bassel Deeb, Des...
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Speaker
Bassel Deeb, Design Programme Management Lead, Frog, part of Capgemini
 
12:15
How DesignOps Can Save the Day for Lead Designers
Both a short-term fix and a longer-term solution Being a lead designer could be an overwhelming job. You are responsible for designing innovative and impactful products, recruiting designers, ensuring team cohesion, growing the design culture within the company, measuring the impact of design……Th...
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Speaker
Sébastien Faure, User Experience Lead, Frontguys Paris
 
12:45
Lunch and Visit the Exhibition
Time to have some lunch and visit the exhibition. See you back at 14:00 PM for the afternoon sessions!
 
14:00
How to Introduce and Position DesignOps in your Organisation to Maximise the Impact
Whether you are a team of one with a view to scaling your DesignOps practice, or your practice is more mature, it is essential to understand the role and positioning of DesignOps in your organisation. In this panel discussion, we will dive into the impact DesignOps can have on every business when...
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Moderator
Peter Boersma, DesignOps Consultant
Panellists
Daniel Souza, Senior Design Manager, FARFETCH
Jon Reidy, Director, Beacon Design System , T. Rowe Price
Anett Brodarics, Design Operations Lead
Karl Randay, Head of Design, 383
Anna Wojcieszczak, Design Operations and Culture Manager, Brainly
 
14:45
Driving Continuous Improvement for Design Systems
In this session, find out how observability and continuous research with design system users can help to identify what's next for your design systems. Referencing working examples, you'll learn where to look for valuable feedback from consumers of the system, how to use it for prioritisation, and...
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Speaker
Jan Toman, Director of Design, Supernova
 
15:05
Networking and Visit the Exhibition
Your chance to visit the exhibition and network with your fellow DesignOps Professionals. 
 
15:35
Unlearning: How to Make a Successful Move in DesignOps
After spending 12 years at Lloyds Banking Group, Laurent Christoph moved to ClearScore as DesignOps Lead.  Moving from a 65,000-employee giant to a 450 people Fintech was a big change. Same industry, different context, different culture and a very different-looking DesignOps gig. What's the key t...
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Speaker
Laurent Christoph, DesignOps Lead, ClearScore
 
16:05
Closing Keynote: Why DesignOps is a Leadership Competency
Is DesignOps really a new discipline? One could say that operations have always been part of a Design Leader’s responsibility, independent of team size or type of organisation. Let’s consider:
Speaker
Silke Bochat, Head of Design
 
16:35
Drinks and Networking
Continue networking, sharing ideas and celebrate a great day at the official drinks reception!
Kindly sponsored by:
 
17:30
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