Laurent Christoph

DesignOps Lead


Laurent has 15+ years of experience in Design and Customer Experience, spending the last 5 in Design Operations roles in Financial Services.

At Lloyds Banking Group he helped scale Design by leading one of the biggest Design Thinking education programmes in the UK.  In his DesOps role, he also led on People and Capability: that’s careers frameworks, culture and communication, capability planning, communities of practice, retention and more.  Anything that enables great design at scale.

Last year Laurent joined ClearScore as DesignOps Lead, helping bring financial well-being to 18 million customers worldwide