When establishing a DesignOps function it is important to start with the end in mind. A large majority of DesignOps teams begin with just one person or maybe a few who can quickly get overwhelmed with all of the Ops support needed by the Design team.
In this session, Jilanna Wilson, Head of Design Ops at Zendesk, talks about how to establish a healthy Ops practice from the get-go by looking at:
- What are the critical first steps to building a strong foundation?
- Setting expectations for how DesignOps will show up within the context of your organization
- Creating a vision for growth
- Common pitfalls to avoid in the early days
