Creative Operations Los Angeles 2022

Making Creative Work Better


Building a DesignOps Practice with the End in Mind

October 25, 4:20PM PDT

When establishing a DesignOps function it is important to start with the end in mind. A large majority of DesignOps teams begin with just one person or maybe a few who can quickly get overwhelmed with all of the Ops support needed by the Design team. 

In this session, Jilanna Wilson, Head of Design Ops at Zendesk, talks about how to establish a healthy Ops practice from the get-go by looking at:

  • What are the critical first steps to building a strong foundation?
  • Setting expectations for how DesignOps will show up within the context of your organization
  • Creating a vision for growth
  • Common pitfalls to avoid in the early days

What others say

HS Creative Operations events are not only insightful, but a great way to connect and network!

Alicia Jacolow
Saatchi & Saatchi

HS Creative Operations was a great chance to see people in person again, focus my attention on the presentations, and see how other agencies are tackling today's issues.

Dan Dove

It was so easy to connect with the presenters - having some one-on-one time with them where I could ask specific questions was incredible!

Scott San Martin