Creative Operations Los Angeles 2022

Making Creative Work Better


Jilanna Wilson

Sr Director, Creative & Design Operations


Jilanna has spent the last 6+ years pioneering the development of the Design & Research Operations practice at Zendesk, scaling the Ops team from 1 to 22. Spanning across both Product and Brand Design, her areas of focus include resourcing & budgets, production schedules, design community, learning & development programs, business operations and more. She acts as a strategic partner to the Design & Creative Leadership teams, developing the infrastructure that will enable and inspire the Design teams to do their very best work. She is passionate about design and building a vibrant team culture!

What others say

HS Creative Operations events are not only insightful, but a great way to connect and network!

Alicia Jacolow
Saatchi & Saatchi

HS Creative Operations was a great chance to see people in person again, focus my attention on the presentations, and see how other agencies are tackling today's issues.

Dan Dove

It was so easy to connect with the presenters - having some one-on-one time with them where I could ask specific questions was incredible!

Scott San Martin