Excellent operations allow you to produce great work, but you can’t do it without the great people who create your culture.
In this session, Vicky Hope explores how to build the operations for delivery efficiency while placing equal importance on building the culture of the in-house agency.
The Proposition: Operations is culture’s best friend – but it should be invisible – that way it’s easy for people to do their jobs
Covered in this session:
Operations
- Overcoming the pressure of creative teams wanting more time vs. clients wanting things faster to market
- Working in Agile
- Tools to deliver and protect, capacity planning tee-shirts, brief volume dashboards, air traffic control to manage resources
Culture
- Make fixing any problems a priority
- Blending creative and corporate in-house cultures
- The importance of Psychological Safety and Transactional Analysis
- Data: balancing team and project KPIs
- Leadership: empathy and honesty to drive commercial and service growth
