Festival of Creative Operations 2023

I'm a DesignOps leader with over 15 years of experience in design, leadership, and operations. I’m currently at Microsoft, providing Design Operations strategy and support to their collaborative apps portfolio. Previously, I spent 7 years at Shopify, establishing and leading the DesignOps practice as the Design team grew from 150 to 600. I focus on developing strategic systems, programs, processes, and teams that increase design's impact across the business.
My enthusiastic optimism supports change through listening, inspiring, and serving others.

James' statements at this event represent his own personal views. He is speaking for himself and not on behalf of his employer, Microsoft Corporation.