Jilanna has spent the last 6+ years pioneering the development of the Design & Research Operations practice at Zendesk, scaling the Ops team from 1 to 22. Spanning across both Product and Brand Design, her areas of focus include resourcing & budgets, production schedules, design community, learning & development programs, business operations and more. She acts as a strategic partner to the Design & Creative Leadership teams, developing the infrastructure that will enable and inspire the Design teams to do their very best work. She is passionate about design and building a vibrant team culture!
What others say
It was a great opportunity to connect with others in different industries that relate to the same niche function.
A wonderful virtual opportunity to engage and connect with like-minded peers on a variety of topics relevant to the ever-changing landscape of Creative Ops. I really enjoyed this event and look forward to more in the future!
HS Creative Ops events are educational and FUN! The generosity of time and expertise of the vendors and presenters is invaluable in helping us grow our business!