Design Operations Los Angeles 2023

Kristin has made it her mission to make organizations more effective. 

As a design executive and expert on organization design, management, and operations, Kristin has designed and executed organizational transformations in her executive leadership roles at Expedia Group, Chase, Capital One, Adaptive Path, and Microsoft.
In 2017, Kristin founded &GSD, a customer experience consultancy that addresses the common problems many organizations face – organization design, scale, and the resulting change management – and has advised executive leaders at Nike, Grab, Adobe, Zendesk, Airbnb, Disney, SK Telecom, USAA, Wells Fargo, Grubhub, and the country of Ireland. 

She designed and leads Masterclass: Design Leadership Intensive, an advanced-level course for senior and rising design leaders and co-authored Org Design for Design Orgs - the first book dedicated to the organization, management, and operations of in-house design teams, cited as "A must-read for any organization looking to maximize the impact of its design team".

Kristin is a frequent conference keynoter, panelist, and workshop leader. As a community builder, she co-created and led the curation of the DesignOps Summit series for its first five years.