Jaclyn Ziccardi

Design Operations Leader

Jaclyn Ziccardi’s work is at the dynamic intersection of operations and knowledge management, harnessing foundational methodologies drawn from library and information science and design thinking. She has led high-stakes operations initiatives within the Tech Industry spanning digital asset management and enterprise tooling implementations, brand and product launches, and numerous employee experience programs. Passionate about pioneering new opportunities in operations, Jaclyn is focused on helping evangelize a new discipline of operations known as "knowledge operations." with a focus on harnessing artificial intelligence to shape the future of work.

In her spare moments, you can find Jaclyn exploring the great outdoors with her family or making a mess in the kitchen.

What others say

The Design Operations New York 2023 conference was so rewarding! As a DesignOps "team of 1" practitioner, the opportunity to be among other humans who are in the field was so fulfilling. Also, what I learned in those 8 hours is immeasurable. 

Claudia Martinez

HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply! 

Amit Tripathi

HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.

Antonia Duffin