Design Operations London 2024
Designing for People: The Transformation from Company-Centric to Customer-Centric
The Transformation from Company-Centric to Customer-Centric
This session explores the transition businesses must undergo in the ‘Experience Economy’.
Modern customers demand seamless, omnichannel experiences, challenging traditional department-based organizational structures.
Learn the importance of orchestrating customer-centric experiences and how they drive innovation and success.
Speaker
What others say
HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.
HS Design Operations events are a new and unique format for meeting peers and exchanging about current developments in the industry - as well as a great way to grow the community. Enjoyed it a lot and looking forward to the next conference.
HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply!