DAM New York 2023

The Art and Practice of Managing Digital Media


Maintaining Forward Movement Through Quality Improvement

September 14, 12:20 PM EDT

After a successful relaunch of DAM services at Mayo Clinic, the media asset management program did not stop. Within 6 months, opportunities for improvement were already being evaluated.

This session will look at how the program used the DMAIC (Define, Measure, Analyze, Improve, and Control) framework to reduce revision delivery times to customers. Annie Erdmann, Managing Media Asset Librarian at the Mayo Clinic will share key fundamentals including:

  • How the DMAIC framework ensures impactful quality improvement
  • Why and how tools in each phase of the DMAIC framework generate valuable insights
  • Using data to identify opportunities for improvement.
  • Identifying what will be the best return on investment.
  • Effective change management strategies that make improvement stick

What others say

HS DAM provided a network of like-minded passionate professionals that were so generous & honest with their front line experiences of working and creating in the DAM universe, Bravo.

Cookie Marie Kurtz
Albert Einstein College of Medicine

Before attending a HS DAM event, I never knew the true impact or importance of DAM. For the first time it felt like I wasn't alone, but part of something so much greater. I left inspired and motivated to take what I had learned and apply it our DAM system. I look forward to the event every year! 

Nicole Fresolo

The Henry Stewart DAM NY conference did not disappoint. The breadth of topics and experiences covered were amazing.  I could have used three of me to cover all the sessions I was interested in attending!

Christi Klein
Lowe's Companies, Inc.