After a successful relaunch of DAM services at Mayo Clinic, the media asset management program did not stop. Within 6 months, opportunities for improvement were already being evaluated.
This session will look at how the program used the DMAIC (Define, Measure, Analyze, Improve, and Control) framework to reduce revision delivery times to customers. Annie Erdmann, Managing Media Asset Librarian at the Mayo Clinic will share key fundamentals including:
- How the DMAIC framework ensures impactful quality improvement.
- Why and how tools in each phase of the DMAIC framework generate valuable insights.
- Using data to identify opportunities for improvement.
- Identifying what will be the best return on investment.
- Effective change management strategies that make improvement stick.
