Creative Operations New York 2020

Making Creative Work Better


Shannon McDowell

Senior Director, Client Services & Creative Operations


Shannon is Senior Director of Client Services & Creative Operations at Hilton. She provides expert guidance, thought leadership, and strategic direction to ensure excellence in demand management, project delivery, communication, finance, and reporting. Key to the success of Hilton’s in-house agency initiative, Shannon identifies opportunities to establish cost effective digital services, which provides extensive savings to Hilton and owners. Delivering global digital growth, the award-winning in-house agency team has built an extensive portfolio of digital assets.

Prior to joining Hilton, Shannon led the integration and execution of marketing strategies within the wealth management channel at First Horizon National Corporation. She holds both an undergraduate and graduate degree from the University of Memphis and holds the Project Management Professional (PMP®) designation from the Project Management Institute.  She is an active volunteer at St. Jude Children’s Research Hospital, Children’s Diagnostic & Treatment Center, and Boys Town of South Florida.

What others say

Opened my eyes to opportunities for improvement and really exposed blind spots…I feel confident I can get what I need from co-workers and senior teams to succeed in my role.

Brittany Harman

"Excellent opportunity to network and brainstorm with peers facing similar challenges in this space!"

Heidi Richert

This is an ideal opportunity to learn how others are tackling the operations in their company, be thought partners and share learnings.

Kelly Borghello
Capital One