Creative Operations New York 2020

Making Creative Work Better


Charissa Messer

SVP, In-House Agency (ECS) Executive

Bank of America

Charissa is an experienced strategic leader, currently spearheading Bank of America’s award-winning in-house agency, Enterprise Creative Solutions, where she is known for her passion, innovative thinking, vision, and most importantly - results. For Charissa, it's about investing in people, process and technology to establish an infrastructure to originate, adapt, and manage a significant library of content to drive an agile workflow, deliver integrated content across various platforms, and remain cost competitive. Charissa co-chairs the In-House Agency Committee of the Association of National Advertisers and she is a member of the In-House Agency Forum, the Direct Marketing Association, the Financial Communications Society and AIGA. 

What others say

Opened my eyes to opportunities for improvement and really exposed blind spots…I feel confident I can get what I need from co-workers and senior teams to succeed in my role.

Brittany Harman

"Excellent opportunity to network and brainstorm with peers facing similar challenges in this space!"

Heidi Richert

This is an ideal opportunity to learn how others are tackling the operations in their company, be thought partners and share learnings.

Kelly Borghello
Capital One