6 November 2025

Creative Operations Sydney 2025

Between Metrics and Magic
How Creative Teams Thrive Between Process and Possibility

The challenge:

In the space where creativity, structure, and machine intelligence collide, how do you protect creative magic while evolving the method? 

The need:

Creative Operations must navigate a high stakes balancing act: embracing technology and data without dimming the creative flame; building scalable systems that don’t smother the soul of the work. 

Solutions to square the circle:

Industry leaders discuss the philosophical foundations of the answers and the practical ways of tackling the questions that matter now:

  • How to protect creative integrity in a world driven by metrics and machine learning?
  • What an empowered creative team looks like when frameworks and freedom coexist?
  • How technology can enable more human-centric creative processes - rather than replace them? 

Candid analysis and real-world case studies to untangle the apparent paradoxes of modern Creative Operations. How to embrace innovation, retain imagination, and build structures that support, rather than suffocate, creativity.

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Moderator: Abby Blackmore, Head of IHAC, In-House Agency Council (IHAC)

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Panellists: 
Kate Lightfoot, Creative Lead, Belong 
Trent Henderson, Associate Director, Creative Services, TAFE NSW

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